Feedback & Grievance

ORD Complaint Mechanism

We value your feedback and are committed to addressing your concerns promptly and professionally

Call Us

0202503184

Available during working hours, Sunday to Thursday, 8:00 AM - 4:00 PM

Email Us

complaints@ord.org.af

Send us an email and we will respond within 3-5 business days

Mail Box

Provincial Addresses

Submit written complaints at any of our provincial offices

Meeting

Schedule a Meeting

Request a face-to-face meeting at our nearest office location

How We Handle Complaints

Submit Complaint

Acknowledgment

We acknowledge receipt within 24-48 hours

Review & Investigation

Our team reviews and investigates the matter

Resolution

We provide feedback and resolution within 15 days

User Direction

Click here for detailed guidelines on how to submit and track your complaint

Confidentiality Guaranteed: All complaints are handled with strict confidentiality and impartiality. Your identity will be protected throughout the process.

ORD

Organization for Relief Development - Empowering communities across Afghanistan since 2010 through integrated humanitarian and development interventions.